There are no returns offered on the liquid coffee concentrate - all sales are final.

This product was intended for commercial use. Due to high demand from home owners, we developed a way to use this at home. If your intention is to use it at home, results may differ from those at hotels, restaurants, etc. 

There are many factors that affect the taste of the coffee:
  • blend (Colombian, Prestige, Kona, etc.)
  • water quality
  • water temperature
  • ratio (liquid concentrate:water)

For at home users, if you are displeased with the taste, we suggest looking at our "How to Use at Home" instructions.

If you followed those instructions and still are not happy with the results, we are sorry. Unfortunately, we do not accept returns on food or beverage products.